Hospital Hero of the Year
Joan Gough has been a volunteer at the breast unit at Barnsley Hospital for more than 20 years.
The 80-year-old, of Burton Road, started at the hospital in 1984 following the death of her husband Ralph.
Joan sorts out patient notes, deals with patients and helps staff.
She said it was important for patients to see a nice, smiley face when they enter the department to help put them at ease.
Joan started off in the outpatients department before moving to the breast unit and said not only had she made many good friends, she had also sadly lost some good friends too.
After receiving her award, Joan said: "I really never expected this. I have been there 20 years and it is something I do because I enjoy it, but
I'm delighted to have won and I'm pleased for the department and for the other volunteers in Barnsley Hospital who do a lot of work. It's a big achievement - I never thought I would get anything like this in my life.
"I love every minute of it and while ever I can keep going, I'll keep going. It helps the hospital and it helps me."
Have you or someone you know received exceptional care from a member of staff at Barnsley Hospital? If so, nominate them for this award.
It may be that you or a loved one went in for an operation filled with anxiety, but were made to feel at ease by staff. Or perhaps you want to tell us about a nurse or doctor doing an exceptional job, a department that is praise worthy or simply to rave about individuals who make a difference to those who visit the hospital?
The following points are intended as guidelines only, to help you with your nomination.
- Tell us about your experience. What made it exceptional?
- How has this person or department gone above and beyond to make you and others feel comfortable and relaxed in their care?
- Did they do anything that you wouldn’t have expected them to?
- Why were the facilities so good? Were they cleaner, more engaging or just simply better than others you have encountered?
The winner of this category could be anyone connected with Barnsley Hospital who has helped others to feel better.
If they’re getting it right, they’re a worthy nominee.
Barnsley Hospital NHS Foundation Trust
Barnsley S75 2EP
Telephone: 01226 730000www.barnsleyhospital.nhs.uk
Barnsley Hospital are sponsoring a brand new category in the Proud of Barnsley awards – the Barnsley Hospital Hero Award.
Chief executive of Barnsley Hospital Diane Wake, said: “Since starting as chief executive of the hospital in October last year, I have been extremely impressed with our staff. What is clear every day is that they are very proud to work here and to care for the people of Barnsley. A large proportion of them live in Barnsley and the surrounding areas, so this not just where they work, it is also their local hospital – and they do their local community proud.
“The dedication and commitment of all of our staff has a real impact on people’s lives. Whether it’s the receptionist who gives you a friendly welcome, the nurse who cares for you at your bedside, or the surgical team that saves your life, our staff work tirelessly to change lives for the better every day of the year.
“It is down to our staff that we are a successful hospital, providing a full range of district hospital services to more than 400,000 patients every year from Barnsley and beyond, with consistently high levels of patient satisfaction.
“So often though, staff across the NHS don’t get the recognition they deserve. Working in a hospital is a tough job – it is fast-paced and extremely demanding and our staff also have to cope and respond to what can seem like constant changes to the health service at a national level.
“I am so very proud to be chief executive of Barnsley Hospital and I think this new award is a fantastic opportunity to show our staff how much we appreciate what they do and how grateful we are for the sacrifices they make.
“Have our staff given you exceptional service? If they have, I strongly encourage you to nominate them. It can be anyone at the Hospital who really made an impact on you, an individual or a team, whether you stayed overnight, you came as an outpatient or even as a visitor.
“Please take this chance to nominate your very own Barnsley Hospital Hero. I know you’re as proud of our Hospital and our staff as I am.”